PBX Telephone Systems

NPBX1 ENTERPRISE 1U Dell Hardware with 5 Year Next Business Day Warranty

Intel Xeon Multi Core Processor, 32GB RAM, Dual Gigabit LAN Ports

LSI Hardware RAID Controller Card with 2TB Enterprise RAID 1 Hot Swap SATA Drive Volume

Integrated Asterisk/Securus Telecom 64 Bit Enterprise PBX Software

Includes Secure Live Bare Metal Recovery and Secure Recovery USB/LAN/WAN Backup & Restore

Netcom NPBX1 Platform Has Unlimited Extensions and is Capable of 200 Simultaneous Calls


NPBX2 ENTERPRISE 1U Dell Hardware with 5 Year Next Business Day Warranty

Intel Xeon Multi Core Processor, 64GB RAM, Dual Gigabit LAN Ports

LSI Hardware RAID Controller Card with 2TB Enterprise RAID 1 Hot Swap SATA Drive Volume with Hot Spare

Integrated Asterisk/Securus Telecom 64 Bit Enterprise PBX Software

Includes Secure Live Bare Metal Recovery and Secure Recovery USB/LAN/WAN Backup & Restore

Netcom NPBX2 Platform Has Unlimited Extensions and is Capable of 400 Simultaneous Calls

Based on the Asterisk platform, Netcom PBX with integrated Securus Telecom software incorporates the following at no extra cost, including:

 

Feature

Description

Analog Phone Support

Supports integrated analog ports to connect standard analog telephones, fax
machines or credit card machines.

Analog/Digital Ready

Not ready to go 100% VoIP? Netcom PBX platform allows you to add options such
as analog line modules or T1/E1 PRI or R2 protocol interface modules for
additional connections to the Public Switched Telephone Network
(PSTN).

ANI Routing

Routes calls to certain departments or certain locations based on the incoming
Caller ID or Automatic Number Identification.

Announcement Interface

Create customized auto attendant announcements in two methods:
a) Upload .wav files
b) Record them through a telephone handset

Auto Provisioning

Complete interoperability with phone manufacturers like Yealink, Asstra, Polycom,
Linksys, Snom and others allow the Netcom PBX platform to automatically
discover a phone on site. Input a few settings into your Netcom PBX, plug
your phone into the network, and let the system do the work for you.
Complete configuration files are downloaded to your phone saving both time
and money.

Blacklists

Create a list of persons or organizations that have incurred disapproval or
suspicion and regulate the telephone system behavior accordingly. For
example, the Caller ID of these persons or organizations can be programmed
in the Netcom PBX platform so when they call they would hear a message
that says: “The party you are trying to reach is not accepting calls at
this time.”

Blind Transfer

Transfer a call to another extension without the need to wait for the other person
to pick up. This type of transfer will also send the CID of the outside
caller to the extension where the call is
transferred.

Call Detail Record (CDR)

A log of all calls made including: source number; destination number; call
duration, date and time. Full graphic reporting included as
standard.

Call Forward on Busy

Calls are automatically forwarded to another extension or phone number if the
phone is busy.

Call Forward on No Answer

Calls are automatically forwarded to another extension or phone number if not
answered after a defined number of rings.

Call Monitoring

Allows a supervisor to listen in on a phone conversation.

Call Parking

Allows a call to be ‘parked’ on a virtual extension and then picked up by a third
party by dialing to that extension.

Call Pickup

Answer a phone that is ringing across the office by dialing a code such as 9* and
the extension number.

Call Queuing

Allows multiple calls to be placed in a queue and answered by the next available
operator.

Call Recording (Extension)

Set up recording of every call made or received on an extension-by-extension basis.

Call Recording (On-the-Fly Recording)

Create a rule that dialing a particular sequence in the course of a call (such as
*1) will result in the call being recorded.

Call Return

Users can access their Call Detail Records through a Web-based User Interface.
Missed calls can be viewed and returned directly from the interface,
regardless of the IP telephone being used.

Call Screening

Want to know who is calling you when a call is being transferred from the
office to your cell phone? Enable Call Screening within your User Profile
and the caller will be prompted to record their name and then the system
will call you. When you answer, the system will speak the caller’s name
and give you have the option of accepting or rejecting the
call.

Call Whisper

The Securus Telecom IP-PBX can whisper to the user taking the call who or
where the call is coming from when they
answer.

Caller ID

Displays the caller’s phone number on the phone’s screen.

Caller ID Blocking

Block a call based on the caller’s phone number.

Caller ID Customization

Allows you to customize your outbound caller ID extension. Note: Some restrictions by carrier may apply.

Caller ID on Call Waiting

See the phone number of a second caller while talking to the first caller.

Cell Phone Integration

Find Me/Follow Me interface forwards calls to your cell phone and all the
functions of the Securus Telecom PBX are available for you to use.

Conference Bridge

Create a conference call between multiple parties at multiple locations using
different phone types; e.g., connect a local extension, remote fixed line,
mobile and VoIP connection – all in one conference.

Conference Rooms

Bring your customers and employees together by sending an option from your auto
attendant or pointing one of your inbound phone numbers to a conference
bridge. You can have an unlimited number of callers dialed into the
conference bridge from within your phone system. Your only limitation to
external callers is based on the amount of phone lines you have set up and
available in the phone system. Internal users or remote extensions can
access the conference bridge without tying up any of your available phone
lines.

Database Integration

The Asterisk Programmable Interface is kept wide open for the IT staff to
integrate the telephone system functions with their database for the
purposes of screen pops and other functions.

Database Store/Retrieval

Store call information in a database for later retrieval.

Dial by Name Directory

Send callers to a dial-by-name directory where they can dial the first or last
name to reach any extension in your phone system.

Direct Inward Dial Numbers (DIDs)

Support for Direct Inward Dialing (phone numbers provided by your VoIP or E1/T1
provider) which allows each person in the company to have their own unique
phone number that rings directly to their extension. A number may also be
directly dialed to an extension group, auto attendant or custom routing
rule. Take this integration a step further by adding a description to each
DID that will be displayed as part of the inbound caller ID for users answering the phone.

Direct Inward System Access (DISA)

The DISA feature can be activated to allow specific employees to dial a
pre-configured phone number and provide a pass code. Once entered properly
the person calling would have the ability of making an outside call.

DNIS Routing

Route calls to certain departments or certain locations based on the number the caller dialed.

Do Not Disturb

Incoming calls are automatically routed to voicemail, reception or an alternate extension.

E911

Special handling for Emergency Services Number, for example, the ability to place an emergency call when phone is locked, etc.

Interactive Voice Response (IVR) / Auto Attendants

An unlimited number of auto attendant messages and rules are easy to create and manage. An unlimited number of auto attendant messages and rules are easy to create and manage.

Echo Cancellation – OSLEC (Open Source Line Echo Cancellation)

Integrated, field-tested software-based echo canceller.

Extensions (Unlimited)

You can add an extension at any time, with no limits and no need to contact your telephone provider. There are no per user license fees to create an extension.

Extension Range Flexibility

Configure extension numbers with between 2 and 10 digits.

Extension Groups (a.k.a. Ring Groups)

Create and name an unlimited number of extension groups on-the-fly to ring in
unison. Choose to ring that group as an option from an auto attendant or
choose to have the group rung directly from inbound numbers. All
extensions in the group will ring simultaneously while the caller hears
either the standard ring tones or your ‘on-hold’ music. The first person
to pick up will receive the call.

Fax Support

Connect your current fax machine to the PBX. Netcom PBX guarantees the delivery of
the Fax with integrated Phase Lock Loop (PLL) technology. VoIP faxing is
supported as a best effort service.

Fax to Email

Built-in Fax-to-Email engine converts inbound faxes to PDF documents and sends them
to a pre-determined email address, whether the source be the company’s
main fax number destined for the receptionist, or configured based on DID
for employees who require their own individual fax number. Fax software
for sending faxes from your computer is also
available.

Find Me – Follow Me

Not working at your desk today? Out of town? Working from home? Your customers
will never know. Simply login to the user interface and the system will
look for you at up to four different phone numbers or extensions and then
send the voicemail back to your original voicemail
box.

Hot Dial (a.k.a. Ring Down Phone)

When the handset is lifted on an analog or IP Telephone it will automatically
ring a pre-determined extension or outside number. This feature is
commonly used in hotels, elevators and airport terminals. The dial pad can
be disabled for this application.

Inbound Call Description

Place a label or description on the inbound call in order to identify the type
of call being received.

Interactive Directory Listing

Allows inbound callers to lookup a person’s extension by their name.

Least Cost Routing (LCR, a.k.a. Outbound Dial Map)

The complete outbound dial map allows you to prioritize how local, long
distance, international and 911 calls are routed. For example, you may
want to use the standard telephone lines for local calls and when those
are unavailable, move to another provider. Or you may want to route your
long distance or international calls through a specific provider.

Local and Remote Call Agents

Staff can log onto the PBX from any phone using a login ID, allowing them to
make and take calls as if they were in their office.

Multiple Music on Hold

For each department, group or company using the PBX you can create an
Extension Group and assign each group custom Music On Hold.

Music on Hold

No external device is required. Securus Telecomm IP-PBX comes standard with a varied selection of message on hold and music tracks.

Music on Transfer

Plays music when transferring calls between extensions.

OSLEC (Open Source Line Echo Cancellation)

Supported

Outbound Dial Map (a.k.a. Least Cost Routing)

Supported

Paging (Integrated)

Page any phone or all phones on the phone system by dialing a paging code.

Paging (Overhead)

Integrate with your existing overhead paging system using the Netcom PBX PA connector.

Privacy Manager

If a remote caller ID is blocked against automatic display, the Privacy
Manager prompts the caller to manually enter their phone number, which is
then checked against a blacklist or white-list. The call will then be
blocked or permitted as appropriate.

PSTN or Digital Failover

Augment your VoIP strategy with a fail-over solution. The administrator can easily
set outbound dial maps that will automatically allow your E1/T1 PRI or
analog lines to take over in the case that your Internet connection or
VoIP provider is down.

Remote Call Pickup

Calls can be picked up at a remote location.

Remote Office Support

Connect phones located in a remote office to the office PBX as local extensions.

Remote Phones

There is no limit to the amount of Remote Phones you can set up and no toll charges for extension-to-extension calls, anywhere you have a high speed Internet Connection, so take your IP phone with you when you travel.

Remote Linked Servers

Easily link two or more offices together enabling extensions to dial each other
as though they were in the next room on the same network (using 3- or
4-digit extension numbers). All traffic is routed over the Internet via IAX or/and SIP protocol.

Ring Down Phone (a.k.a. Hot Dial)

Supported

Ring Groups

Supported – Unlimited

Roaming Extensions

Individuals are given an extension number rather than phones having an extension. A
person logs into the phone in the morning (using a PIN) and all calls to
their extension are then routed through to that phone. Single sign-in is
also available, so that logging into Windows will also log you into the
phone next to the computer.

Route by Caller ID

Connect a call to a given extension, call queue, or group of extensions based on the caller’s phone number.

Skills-Based Routing

Minimize customer hold time by sending the caller to the agent that is properly
trained to handle their query. Transfer callers who require specific handling in a certain area, such as technical support or sales, directly to those agents. Keep the callers in queue if all agents are busy and provide choices to go to another group, supervisor or even have the system
call them back.

Speed Dial Numbers

Creates a speed dial code so that when any phone on the system dials this code, the phone number that you have programmed is automatically dialed.

System Diagnostics

Provides the administrator with a snapshot view of vitally important system status and usage information.

Talk Detection

Detects when a person is talking. Useful for detection of answering machines.

Three-Way Calling

Connects three people into a mini conference call.

Time and Date

Announces the time and date to the caller.

Time of Day Routing

Route incoming calls to a separate auto attendant or call routing rule during off hours (nights, weekends, holidays).

Transcoding

Conversion between the different voice compression methods.

Trunking

Connection to PSTN, ITSP or other PBXs via analog or digital lines or via SIP or IAX2 VoIP communication channels.

Unified Messaging

Define a single DID number to:
a) Receive a Fax that can be sent to you as a PDF document via email
b) Locate you at the phone number of your choice
c) Leave you a Voicemail message that can be sent to you as a .wav file to your favorite email client.

In addition, you can have a dedicated Fax DID number and a separate DID number to receive voice calls to provide the same functionality at no additional cost.

User Interface

Every user is provided a unique Web portal interface to manage specificfunctions relative to their call preferences. Find Me/Follow Me, Unified Messaging, Call Recording, Voicemail .wav files, and personal call history logs. Supports different languages.

Voicemail Blast Groups

Distribute a single voicemail message to multiple extensions by creating a group of voicemail boxes from any group of extensions on the phone system.

Voicemail Boxes (Unlimited)

Voicemail boxes are automatically set up for a user when an extension is created. In addition, you can create a voicemail box without attaching an endpoint to the extension.

Voicemail Bypass

The receptionist on the Netcom PBX can transfer the outside caller directly to
the voicemail box without forcing him to wait while the extension is rung, saving the outside caller time and frustration.

Voicemail Callback

Caller ID information of the person leaving a voicemail is recorded, allowing the user to choose to call the person back directly from the voicemail box.  This comes in very handy when retrieving messages from your cell phone as you can return the call and the person you are calling receives the caller
ID of your office extension, and not your cell phone.

Voicemail Web Access

Access voicemail messages through the Web-based user interface, both from within the office or outside the office.

Voicemail to E-mail

Sends voicemail messages as .wav files to the email client of your choosing.

Voicemail Notification via SMS

Sends an SMS message to your cell phone to notify you that you have a new voicemail message in your Netcom PBX mailbox. Details include caller ID, length of the message and the time and date that the message arrived.  Note: Requires external SMS server, and development resources for
integration.

Voicemail Call Out

Program the voicemail system to Call Out to your cell phone when a voicemail message is left in your mailbox. Upon answering you can:

  • listen to the
    message
  • call back the
    party that left the message using a few
    keystrokes

VoIP Compression

The bandwidth required for VoIP connections depends on the method used to transport it. The standard G.711(u) that ships with Netcom PBX is sufficient in most installations. This method uses 80 – 100Kbps per simultaneous phone call. The G.729(a) codec is an industry standard that supports placement of more calls in limited bandwidth to utilize IP voice in more cost effective ways. G.729(a) reduces the call to 25-40Kbps. This compression eliminates the need to replace or upgrade your Internet connection without sacrificing call quality. G.729(a) compression can be installed for a one time license fee of $100 per the number of simultaneous calls you wish to place. Contact your sales representative for more details.